Slingshot Enterprise Subscription

    There are three different tiers available on Slingshot – Free, Slingshot and Slingshot Enterprise. To find out more about how to activate and use the Slingshot Enterprise subscription, you can take a look below…

    What role can I have while using the Slingshot Enterprise subscription?

    Permissions Subscription Admin Organization Admin User
    Manage the subscription (activate and/or cancel the Enterprise subscription, invite users to the organization, remove users from the organization) ✅ ❌ ❌
    Enable features within the application ❌ ✅ ❌
    Use the Slingshot app (Organization Admins will need to create new accounts in order to use the app) ❌ ✅ ✅

    [!NOTE] A user can be assigned more than 1 role when they have a Slingshot or Slingshot Enterprise subscription.

    How can I activate a Slingshot Enterprise subscription?

    You can activate a Slingshot Enterprise subscription with the following steps:

    1. Log in to your Slingshot account.

    2. Go to your profile settings and choose Subscriptions.

    3. Click/tap on Upgrade to be presented with the pricing page.

    4. Click/tap on Buy Now to select your number of seats and complete your purchase.

    Information required for completing the purchase

    [!NOTE] In order to complete your purchase, you need to type in the Company’s name. This name will later show up as the name of the Organization in your account.

    How can I invite a user to an organization and provide them with a license?

    The Subscription Admin can send an invite to that user for the organization. To do that, you can give the steps mentioned below a go:

    1. Go to the customer portal and click on Subscriptions.

    2. Choose Manage users.

    Manage users option in the subscriptions section
    1. A dialog will appear where you can click on the Add users button to invite someone.
    Add users option

    If they accept the invite, they will be asked to sign out and sign back in again. When they sign in, they will see the organization’s workspace and will be able to view enterprise subscription features.

    If they choose Reject, an email will be sent to the Subscription Admin to notify them that the user has rejected the invite and that they should remove the user.

    [!NOTE] If you assign a subscription to a user who hasn't used Slingshot before, they will automatically be added to the organization once they have created a Slingshot account.

    How can I move a user’s account from an organization to another organization?

    You can contact our support team by clicking on Contact Us or submit a new support request. The team will help you move the account of the user to another organization.

    Support section in the customer portal

    How can I cancel a user’s Slingshot Enterprise subscription?

    The Subscription Admin needs to remove the license from the user.

    How can I cancel a Slingshot Enterprise subscription?

    The subscription owner/admin can cancel the Slingshot Enterprise subscription from the Slingshot portal.

    The option to cancel a subscription in the portal

    If a user gets removed from an organization in the app, what will happen to the user’s account?

    The account of the user will be deactivated but the data will be retained for the organization. The Organization Admin can manage the list that contains all the deactivated users from the Shared with Me section in the Edit Organization dialog.

    List of deactivated users in the Edit Organization settings

    Can a user join different Slingshot Enterprise subscriptions?

    No, a user can join only one Slingshot Enterprise subscription.

    If you want to find out more about the difference between the different tiers, you can head here.